Alaris Health at the Chateau

Amy L

a month ago

Jackie, the nurse supervisor on the evening shift, was extremely helpful during my visit with a family friend last Sunday. She was very hands-on, attentive, and always had a smile on her face. The CNAs were also very attentive and caring. Great experience!

JB Oui

3 months ago

Overall awful experience. My mother passed away here in March. I think she may have been bored to death. The rooms are falling apart, ripped wallpaper, stained painted depressing walls, an old school boxy desk phone, the worst selection of tv channels. Food options ok but repetitive and not great. Activities awful, basic. Care, the therapy/gym was good for PT/OT. This was the best part of mom’s stay. Nurses/CNA understaffed horribly. Most of the nurses were very nice. But too busy to pay close attention to the patient. The CNAs were almost negligent and abusive. No one answered the call bells. I waited 40 minutes once before going to the nurses station to get help and still barely got help. My mom was in a wheelchair but capable of getting on and off the toilet, the CNA would tell her to go to the bathroom in her diaper. Disgusting and disrespectful! My mom would be in a wet bed because they ignored her. When she was in the bathroom the CNA would leave the doors open for anyone to pass by and see in. So rude!!! No dignity. They lost a piece of equipment of my mom’s BiPAP machine and said they would reimburse us with the receipt. I asked twice and NO reimbursement. The list goes on with how awful this experience was!

Andrea Gonzalez

5 months ago

My mom was referred to this nursing home facility after being hospitalized for nearly a month, and I witnessed her health decline dramatically after just one week there. She stopped eating because the food was unappetizing and honestly looked disgusting. I constantly had to call the front desk multiple times a day just to ask nurses or aides to bring her water, especially since she was on medications that caused severe dry mouth. Half the time, my calls would go unanswered, get disconnected, or I would be hung up on. There were times when she went hours without anything to drink and became delirious from dehydration. She also went long periods without having her pull-up changed, as the staff seemed to only enter her room to administer medication and then leave. I visited frequently and often stayed with my mom for most of the day, yet I never once saw the doctor who was prescribing all of these new medications. Every time I walked down her hallway, there was a strong smell of urine. With each visit, I could visibly see the life draining out of her. After visiting her oncologist, she was told she likely had around three months left to live without immunotherapy treatments. She passed away after only three weeks at this facility, just two weeks after that appointment, and was shown very little compassion in her final days. Instead of receiving sympathy or concern regarding her declining condition, I was repeatedly contacted by Alaris’s business office about insurance issues during the last few days before she passed away. Finally, the nurse who called to tell me my mom had passed had no information on what happened, she was audibly chewing on food, and her only words were "Your mom passed" and "I dont know". After asking if she was eating, she said she had "Bell's Palsy". I know what I heard, but okay. Maybe the person who delivers this kind of news should be someone who can speak clearly. Side note: When I arrived to say goodbye the nurse said she was the one who called me earlier and had her mask down snacking! I would strongly recommend against sending your loved one to this facility. In my experience, they are severely understaffed, and the level of care my mother received was heartbreaking and inhumane.

Annie Epstein

6 months ago

There are some very good people working here, and a few staff members were kind and clearly cared. Unfortunately, that was not enough to offset serious problems with care. My mother could not stand or walk and was completely dependent on staff. She often waited hours for help. It got to the point where she stopped using the call bell because she knew no one would come in a reasonable amount of time. That should never happen in a facility responsible for total care. I frequently had to call the unit myself just to get someone to respond to her. No family should have to do that to ensure basic care. I was in a constant state of anxiety, worrying that she was not getting her basic needs met. She was helpless. I live 870 miles away and I was helpless too. The building itself is also an issue. The heating and air system is inconsistent — rooms were often too hot or too cold, and the response was usually a temporary fix rather than a real solution. This facility has some good individuals, but it is clearly understaffed and poorly managed in a way that directly impacts residents. For someone who is fully dependent, that is not a safe or acceptable situation. There have to be staff who come when the call button is pushed and the light is on. There has to be someone to check on my mom to see if she had dropped her remote or phone, because she wasn't able to get up to retrieve anything dropped. I asked countless times for someone to please look in on her at least once between lunch and dinner, and no one said they would and often she would be totally alone during that time. One time I was there and she was taken to the shower, and when she got back to the room she was crying because of how rough the aide was with her. One time she called me at 10pm because she had dropped her remote and couldn't get anyone to come in to turn the tv off. I ended up calling the night supervisor. I had to call that number more times than I could count.

Amd driver

6 months ago

This place is an absolute nightmare. patients are left to rot in their rooms. laundry is not done. The most basic care is lacking and when you ask to speak with someone nobody knows anything, no one is in charge. they even forget to FEED the patients. side note for anyone not doing their own research- this facility is beither owned nor managed by alaris. it seems to be a marketing relationship to use the brand. it is individually owned and operated by an entity that I cannot even identify. The rooms are decrepit- discarded mattress against the wall and disgusting wallpaper with holes patched and not even painted over.