336 Prospect Ave, Hackensack, NJ 07601, Bergen County
What care costs in this area.
$12,775 a month
That is the New Jersey median for a semi-private nursing home room, not this community's price. This community's actual rate depends on room type and care level. Ask us for this month's real numbers.
Source: CareScout 2025 Cost of Care Survey, published March 2026. Figures verified September 2026.
Overall
2 out of 5
Health inspections
1 out of 5
Quality measures
5 out of 5
Staffing
2 out of 5
From Medicare Care Compare, updated 8/1/2026.
Source: Medicare (CMS), updated monthly, last updated 8/1/2026. See it on Medicare Care Compare
Patient I visited is extremely happy with care level of care and the attentiveness from clinicians and staff. We had a very pleasant interaction with Sasha, Admissions Director. Nursing Supervisor, Isabel is amazing and answered questions posed by the patient in my presence.
My experience as a resident I am currently residing at this long-term care facility, and I am writing this review based on my own experiences here. I would have serious reservations about recommending this facility to someone I care about. During my time here, I have personally experienced and/or observed conditions that I believe raise serious concerns about resident safety, cleanliness, and quality of care. I have encountered health and sanitation issues that, in my experience, were not addressed promptly or adequately. I have also experienced situations involving medical needs that I believe were not responded to with the urgency and attention they required. My concerns extend beyond individual incidents. I have found communication with management to be extremely difficult, particularly when attempting to raise concerns or seek resolution. When concerns needed to be relayed with the administrator, I have felt that my concerns were dismissed rather than meaningfully addressed. These interactions have left me feeling that I was treated unfairly after raising complaints. I want to be clear that this is my account of my own experiences, and other residents or families may have different experiences. I am not claiming to know the intentions of the people involved. I can only describe what I have personally experienced and how those experiences have affected my confidence in the facility. Living in long-term care requires residents to depend heavily on staff and management for basic safety, medical attention, dignity, and respectful treatment. Based on my experience here, I believe prospective residents and their families should carefully investigate the facility, ask detailed questions about staffing and resident care. Lastly, if it all possible speak with current residents and their families before making a decision.
My mother has been at this facility for almost 3 years. During that time she has had many aides. There are some that are caring and compassionate, we have also had some very concerning experiences that have required me to contact the state on multiple occasions. Recently my 99 year old mother who will be 100 in a couple of weeks, had an incident involving an aide that was extremely upsetting. According to my mom the aide removed her shirt and in doing so tore her skin open and causing a painful tear. She is now seeing a wound doctor. There is no accountability. They say she scratched herself. I have asked multiple times to put a camera in her room, which her roommate has agreed.i have asked for the policy on cameras and still have not received them. Weekends only have one aide for all residents. They are made to wait hours to get changed. When visiting ask to see all floors. 6th floor always smells like urine. I will not move her because she has friends here and a move will upset her. I simply want her to be safe and treated with dignity and cared for properly. I have a complaint with the ombudsman at this time. Before choosing ask about staffing levels. Speak with the residents. Find out how complaints and safety concerns are handled. Advocate for your loved ones.
Excellent facilities! The staff was wonderful and took care of us with kindness and respect! Especially appreciate Sasha who is a saint!! Highly recommend her and her team! 5 stars!
My cousin was admitted to Complete Care on August 19. From the moment she got there, the staff contacted me to give me all the information about what was expected while she is receiving treatment. She’s getting better and I received phone calls and texts about her progress. The staff is always available to any of my questions. Sasha is so great and professional. And also the other case managers. The facility is very clean. My cousin likes some of food and others not. But overall she’s happy. Even though I know she rather be home. Thank you to everyone that is part of her care.
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336 Prospect Ave, Hackensack, NJ 07601
Checked against the New Jersey Department of Health record on 10/12/2026.
Who owns this community, as listed on the state licence.
