Jersey Shore Center

John Stonnear

4 months ago

I had to go to Jersey Shore Rehabilitation after a month long stay in the hospital after brain and kidney surgery for physical therapy before I could go home. During my stay, I found one or two of the nurses to be exemplary “Thomas” in particular was extremely attentive. The food unfortunately was sub par and the portion size was quite small. The facility was clean and welcoming with a courtyard to enjoy the good weather. Visiting hours were good which allowed friends and family ample time to visit. All n all the facility was what was needed to get me back on my feet to be home

Jessica Rose

7 months ago

This is not a place you trust to care for your loved one, especially if they are unable to advocate for themselves. I am a social worker. I was discharged from the hospital to this rehab because I am a fall risk and I live alone. At Genesis, I witnessed a case of neglect, I heard from other residents about the neglect they’ve experienced, and my life was personally endangered due to neglect. The staff of aids are completely without empathy or concern for the lives they are paid to care for. I witnessed my roommate sit in a dirty diaper all day long, several days. I heard family members complain about their loved one sitting in a dirty diaper. It seems they only want to change diapers at the end of their shift so that the oncoming shift starts with patients in clean diapers. Most people use the bathroom several times in a 8-12 hour period of time. I felt a bit of throat tightening and itchy skin after my 1st night. I suspected there was something off about the ice water provided to patients. When I was given a wheelchair, and was able to move about the common areas, I checked out the ice machine. It has mold and I have a mold allergy. The food is often cold and may contain non food contaminates, like hair. I purchased disinfecting wipes to clean the bathroom and my personal space, behind the person paid to clean (she didn’t change her gloves as she went from room to room cleaning). I purchased bottled water to drink for the duration of my stay. I ordered food delivery daily. My final straw was when I requested a tub of hot water as I am independent enough to wash my own body. The aid, Jean, who always disappeared (early in my stay I overheard a RN asking Jean to let someone know when he leaves the floor when he turned up after a noticeable absence) initially handed me an empty wash bucket…I had to ask him to put hot water in it because I was unable to walk to the sink myself. Mind you, I am hyper independent. I needed minimal assistance, but I am a fall risk. Jean fills the bucket with warm water and quickly ran out the door before I had the chance to confirm he was going return with towels and a wash cloth. 15 minutes pass. I press the call bell and confirm the light next to the bed, indicating that I pressed the button, was blinking. Another 40 minutes passed. If I was having an emergency or if I had fallen, I would’ve been left laying there for god knows how long. I got into my wheelchair and went to the hall. I confirmed that the light outside the door was lit, indicating that the call bell was pushed. Several aids, nurses, should have walked passed the door and seen the light on. In fact there was a nurse dispensing medication from the cart in the hallway not 20ft away from the door. I sat there in my wheelchair and just watched. Eventually, I asked the nurse where Jean was. She said, without stopping her task, “he’s probably with another patient”. I let her know that I pressed the call button (even though that should’ve been obvious…light was on). “I am not an aid, that’s not my room”, she said. Marlboro PD’s 911 call response time is less than 4.5 minutes. The call response at this facility…more than 10 times as much. They put my life in danger. That is completely unacceptable gross negligence. There was no apology, no acceptance of responsibility. In fact, I attempted to get my own hot water and spilled it across the floor. The 1st aid to enter the room since Jean had disappeared, came to deliver the daily cold eggs. As she walked in, I warned her about the water on the floor. Her response, “why did you spill water on the floor!?” I lost my normally pleasant demeanor. I gave them all the tongue lashing they deserved. The RN had the unmitigated gall to tell her supervisor that she “didn’t have to take this abuse” as she had no issue with handing out neglect. I discharged 5 days early because I am safer at home.

Nancy Zarro

8 months ago

My sister was at this facility for over a year after being in a few other rehab facilities! The care and attention given to my sister while she was a patient there was good. The nurses and aids were helpful in her care and often stopped by her room to engage her in conversation. Staff was friendly and helpful though short staffing was the one main issue of concern.

Vanessa Berberich

a year ago

My husband was recently a patient at Jersey Shore Center and the staff was great with him. Adanna, Prudence, Terry Ann are excellent nurses. They are so professional and caring. Anna always kept me up to date on any changes. The therapy staff was great, especially Agata, the speech therapist. I would definitely return.

Kevin Egan

a year ago

Just wanted to write a review, because to have a family member not home is one of the hardest things to deal with. My mother has been a resident for a few weeks, and I have to say every single staff member has gone above and beyond. Even through the different struggles that come up, they’re always right there with an answer or plan of action. The nurses, the aids, the therapist, the doctors, all supervisors and the front desk. All uphold a respect, service, and care that all should be proud of. Thank you, Jersey Care CENTER .