Arnold Walter Nursing & Rehabilitation Center

Samantha Tull

2 months ago

I cannot say enough wonderful things about this facility. Choosing a nursing home for someone you love can be an overwhelming and emotional experience however, we felt that our concerns were heard and it was a seamless transition from the hospital to there care. I especially want to recognize Milena Alfaro, the Director of Nursing, who has been an incredible asset to this facility. Anytime an issue or concern came up, Milena was there to listen, address it, and help find a solution. She was approachable, responsive, professional, and genuinely cared about making sure things were handled appropriately. She never made us feel like our concerns were an inconvenience, and she always took the time to communicate with us and follow through. The nurses, CNAs, and other staff members also deserve recognition for the work they do every day. We have encountered many caring individuals who treated our loved one with patience and respect. The facility has been very welcoming, and we appreciate everyone who has contributed to making our experience a positive one. Milena truly deserves special recognition. Her professionalism, compassion, communication, and willingness to go above and beyond have made a lasting impression on our family. She is an amazing Director of Nursing and a tremendous asset to this facility. Having someone in a leadership position who is willing to listen, step in when needed, and make sure residents receive the care they deserve provides families with so much reassurance. She is exactly the type of person you want overseeing the nursing care of your loved one. We are extremely grateful for her support and for everything she has done for our family. I would absolutely recommend this facility to other families looking for a place where their loved one will be cared for and where their concerns will be taken seriously.

Mathew Gajewski

2 months ago

AVOID. My experience with this rehabilitation center was extremely disappointing. I personally witnessed several of the issues firsthand, so my concerns are not based solely on what my mother reported. While the nurses were generally kind and professional, the conduct of some of the CNA staff was extremely concerning. A CNA made a threatening remark toward my mother, which was completely unacceptable. I also personally witnessed concerns regarding my mother's food. On one occasion, I raised the issue of food being left by the sink rather than being given directly to patients. Before I could even finish explaining what I had observed, one of the nurses acknowledged what I was describing and finished my sentence for me, confirming that this was something they were aware of. Despite replacement food being available, my mother was not provided with a replacement meal when needed. Another incident was particularly disturbing. While I was helping remove my mother from the facility AMA, a nurse clarified that one of the CNAs had been putting my mother in an oversized diaper. I initially did not understand the significance of this until the nurse explained that it was being done to make my mother feel embarrassed or silly. That behavior is completely unacceptable and deeply concerning for anyone entrusted with the care of vulnerable patients. The condition and maintenance of the rooms were also very poor—far below what I would expect from a rehabilitation facility and, in my opinion, worse than some budget hotels. I want to acknowledge that several of the nurses were kind and responsive, and I appreciated those individuals. Unfortunately, the behavior I personally witnessed, along with what was acknowledged to me by staff, overshadowed those positive interactions. The facility needs to seriously address CNA conduct, patient dignity, food service, and the overall condition of the rooms. No patient or family member should have to question whether their loved one is being treated with basic respect and dignity.

Antonio Lopez

2 months ago

I am probably one of the youngest persons here at Arnold Walter , I had a very bad motorcycle accident that caused me to come here for rehabilitation.I had 13 fractures from my spine and my ribs, and also both hips and shoulder being broken in the accident, I First would like to say that the staff here are amazing from the ministration to the nurses down to the physical therapist, I want thank the head Director of Nursing Ms.Milean Helping me transitioning back into getting into physical shape and also making it comfortable for me and my family as she possibly could, I want say thank you to Ms. Yaz for always scheduling my appointments and making sure that I’m on time to any doctor appointment, Ms.Melissa for making sure that my arm didn’t fall off after my road rash, Ms Jordan for being the Best assistant director. I have to say the Staff here are amazing from Amanda, Cadence, Jordan, down till my Physical therapist, Alex, and also John, since l've been here they have made me feel like I'm a part of their family From taking care of my every day needs, I came in here, with 13 different fractures from my spine to my ribs to broken hips and also shoulder I feel like they have been able to get me out of bed. Keep my spirits high and also motivate me to start walking again. I would highly recommend this place for any type of rehab, The physical therapist are amazing explaining everything about any conditions that are going on with your body And I have to say they definitely give the best massage ..

Grace O

2 months ago

I can’t say enough amazing things about this facility! I transferred my mother here from a different facility a few weeks ago! What a difference! From Tonika in admissions to the nursing staff-everyone really cares about you and it shows! Rehab is helping my mother walk again and the food is actually really good! When my mother has the strength she goes to the activities which is surprisingly fun and enjoyable! They had a water car wash a few weeks ago which was so much fun and the residents got to spray the staff with water guns and water balloons! If you or your loved one needs a rehab look no further than this place!!

Matthew Caracappa

3 months ago

Wonderful place. The whole staff, doctors, nurses, therapists and aids are all so professional and courteous. My mom is getting the best care. Th facility is clean and nicely decorated. Also one of the nicest things is all the group activities that they offer to the patients to keep their spirts up. I really can’t rave enough about Arnold Walter.