Optima Care Castle Hill

James Roberts

2 months ago

Thanks so much!!! Amazing place you guys healed my friend amazing recommendations are 100 percent!! The 6th floor staff is GREAT

Lily Arango

6 months ago

This is the same Alaris Castle Hill Facility with the same administrator and her team, that were horrible when it was Alaris Castle Hill. They now renamed it Optima Care. This facility is terrible, Do not trust them with your loved ones. It’s dirty and inhumane. If you complain, nothing is ever done. It reeks of fecal matter, it’s understaffed, and they would over medicate my grandmother to keep her sedated and she ended up passing from malnutrition. Please look into other facilities for your loved ones.

Roz C

9 months ago

Castle Hill has been very helpful for me and my family when it comes to elderly care. The staff are also very helpful along with the social workers.

Idalia Alvarez

a year ago

It’s been a very challenging road ahead dealing with my mom’s dementia and the fact that she was no longer to live on her own performing her day to day activities. After many attempts of family care, my mom’s health continued declining through the constant falls she was now having, needing 24 hour attention. The staff at Castle Hill have been able to provide that. Maribel Alonso from the Admission Department was the first and only one from a few Rehabilitation Centers to reach out to me when my mom was in the hospital. Her kind words, reassurance and advice that everything would be ok was beyond helpful. I was overtaken by the care and compassion in her voice, that I chose Castle Hill as the Rehabilitation Center for my mom’s health to improve. Once there, my whole outlook kept on moving in a very positive direction. My mom started exercising 5 times a week, everyone in the Physical Therapy department demonstrated to be very knowledgeable through their exercises and care. My mom was now eating well again, being able to stand on her own, seen by doctors right there on the premises. She needed X-rays and an ultrasound and it was done write on the premises, not having to worry about transporting my mom anywhere else. Damaris, the Social Worker had been very informative and helpful, David, the Head of Maintenance, always from Day 1 very understanding. Everyone’s level of compassion has gone above and beyond. I am very grateful and blessed that my mom is receiving the care and compassion that she deserves.

Melissa Godesky

2 years ago

If I could give 0 I would. I'm sharing this because I think it's important to know how poorly they care for your loved ones in this facility. My mother say in a wet diaper for hours giving her a fungul infection as well as a UTI. They would not take her to the bathroom. She had to go back to the hospital because of the infections so instead of them treating her belongings like their own, they through them in trash bags. While I was picking up her belongings that were thrown in a trash bag, another patients family member explained to the staff that his loved one was in a wet diaper and wet sheets for hours. Right when I was standing there. This isn't just one patient, this is all. If you have a loved one there, please check on them. Please hold this facility accountable. No one deserves to be left sitting in urine for hours! No one deserves to be forgotten about. And if they can't handle a patient, they shouldn't take them. Yes I will be submitting a report to the state as that facility needs to be reviewed for standards and patients rights. They stole from her and could care less to investigate on top if everything else!