Medford Leas

Dorothy Cashore

a year ago

I called Medford Leas to schedule a tour for my parents. They were the 5th community I called, after we toured several others. When scheduling tours I always tell the salesperson that my mother has a memory diagnosis and my father recently had a minor stroke, but both are functioning independently. I understand that all CCRC’s have mental and physical evaluations for applicants, but Medford Leas was the only place that heard me mention my mother’s memory diagnosis and told me I needed to speak with their nurse prior to scheduling a tour. I found it a bit strange that I needed to speak to their nurse and that we were already talking about the possibility of separating my parents when my mother is still cooking, doing yoga, and growing her garden, but I agreed because it sounded like it was just their qualification process with anyone who’s got a memory diagnosis. I expected that the nurse would ask some questions to clarify my parents’ levels of functioning. Instead, there was no “process.” The nurse did not speak to me at all. I got a voicemail saying that unfortunately they have no availability for my parents to enter directly into assisted living. This was a bizarre experience — I did not feel at all listened to when I tried to express that assisted living would not be a fit for my parents, and I felt unnecessarily stressed about the possibility of a community separating my parents, to the point where after speaking with Medford Leas I contacted the law firm we are working with just to get their reassurance that this was an unusual way of handling my request. I could have understood if their sales office (or the nurse who left the voicemail) had asked some basic screening questions on the phone, as the other places did, rather than hearing about my parents and taking a black-and-white approach to their needs. I totally get that they want people to be able to function safely in their community, but so do the other country-club-like places we toured. We’re no longer planning to tour there and I’m honestly a little relieved. My parents were very happy with another CCRC that agrees that they are a fit for independent living (as did all 4 we toured) and will work hard to keep my parents safely together if either of their need levels undergoes a mild or moderate change. I also just looked at their Yelp reviews and I see that this place withheld refunds back before NJ passed a law prohibiting such behavior. My dad was a religions professor attracted to Medford Leas because of the Quaker connection — doesn’t sound very Quaker in spirit to me.

Taryn Montgomery

2 years ago

Being a responsible reviewer, it deeply pains me to share my terrible experience at Medford Leas Nursing Home. I feel compelled to shine a light on the numerous issues I encountered during my stay, which showcased the facility's complete disregard for the well-being and dignity of its residents. At Medleas Nursing Home, the level of care provided to patients was abysmal, to say the least. The staff consistently ignored call bells, leaving patients feeling neglected and vulnerable. It was shocking and disheartening to witness firsthand how residents would desperately wait for assistance, only to be met with indifference or even abhorrent treatment. To add insult to injury, the behavior exhibited by some staff members towards residents was nothing short of disgraceful. Instead of providing the compassionate care one would expect, several employees could be overheard using vulgar language and derogatory terms when referring to patients. This not only displayed an alarming lack of professionalism, but also revealed a complete absence of empathy or respect for those they were being paid to care for. In one particularly distressing incident, it became evident that one of the nurses on the third floor had taken up the habit of vaping. This not only poses potential health risks to patients who may be sensitive to such substances, but it also sends a distressing message about the values and priorities of the staff. Vaping within the premises of a healthcare facility is not only unprofessional, but it also sets a poor example for residents and other staff members. Moreover, the overall ambiance of the nursing home was deteriorated and unkempt. Frequently, the common areas and patient rooms appeared unclean, which raised serious concerns about hygiene practices within the facility. This neglectful environment further added to the growing list of reasons why med leas Nursing Home fails to meet even the most basic standards of care. One expects a nursing home to be a place of security, support, and compassion. Regrettably, med leas Nursing Home falls far short of these expectations. It is disheartening to witness such negligence and disregard for the wellbeing of vulnerable individuals. I strongly caution anyone considering this nursing home for their loved ones to seek alternatives that prioritize the care, respect, and dignity of residents. It is my sincere hope that my review will serve as a catalyst for change and encourage the management of medleas Nursing Home to address the severe issues plaguing their facility. No individual should have to endure such horrendous treatment, especially under the guise of professional care.

Sophia Devizio

3 years ago

This place is horrible. Please do not send your loved ones here. The nursing staff are silly and do not care for them. I have overheard them joking and teasing residents for pooping themselves or the bed and it is just utterly horrifying. This has happened on numerous occasions when I have been there. Its horrible and I cant stand for it anymore. I constantly am hearing the residents call bells go off and the nursing staff either making a noise or a swear when they have to God Forbid get up to tend to a resident that cant tend to themselves. Its very sad and I hope they pick up the slack.

Beverley Grant

3 years ago

This place is horrible. For your or your relative sake DO NOT put them in here. The CNA's who are supposed to care for you family instead ride around in their wheelchairs and one nurse on Haddon 3 (Michelle) vapes. They are immature and are obviously not qualified.

Pha Pha

8 years ago

Outstanding facility. Our loved one visited twice for extended nursing care. The staff is caring and kind. The rooms are clean, the food like a restaurant. There are gorgeous grounds with walking paths and many activities and socializing for the patients. Organized and well run.